国际生

本科专业: Engineering

工作领域y: E-commerce/Retail

ESSAY正文

Most [Nationality] women would remember their first lingerie shopping experience. It is hard to forget the experience of slipping into a dingy shop with your mother, getting eyed up by the male seller, buying without trial and rushing out before, God forbid, the world realizes you bought a bra.

Lingerie remains a taboo topic in [Country], and fashionable lingerie is considered especially risqué, with a ‘one-size, one-style – fits all’ mindset. Aiming to provide an uninhibited lingerie shopping experience, [Company’s] CEO entrusted me responsibility to make [Company] the largest lingerie player in [Country].

Our primary challenge was to create a transformational lingerie shopping experience in a conservative society. Women were apprehensive to share details and openly purchase lingerie, especially from an unknown start-up. I initiated a pan-India “Fit-for-all” campaign highlighting body diversity and the importance of well-fitting lingerie both for health and self-confidence. The campaign spanned 100+ micro-influencers and connected 5Mn+ women, enrolling 400K followers on social-media.

With traditional firms selling standard sizes this campaign helped identify unavailability of non-average sizes. I then led “Fit-athons’, measuring hundreds of women and built a fit recommendation engine. Collaborating with the Sourcing Head, my team standardised raw materials to ensure comfort and quality across 300+ sizes. To promote correct fit, we disseminated educational content at offline events and social-media.

Reaching women in underpenetrated, non-urban areas was challenging. We developed a strategy to build an e-commerce platform supported with retail stores. Targeting consumers through social-media/affiliates, we focussed on customer-experience across touchpoints – instructional website interface, quality checks, discrete delivery across 28k+ zip-codes and easy try-and-buy options. This increased consumer retention and boosted revenue to $[X]Mn/year.

Concentrating on offline expansion through a micro-markets approach, I identified cities with large addressable markets to open exclusive stores. Leveraging our USP as ‘fit experts’, we introduced consultation programs at our omni-channel outlets, employing virtual inventory exposure to provide the right fit across 10k+ styles. We improved offline accessibility through ~600 neighbourhood stores establishing [Company] in 10 cities with ~$[X]Mn in offline sales and the fastest breakeven for company stores.

With [Company’s] rapid growth, I focused on ensuring sustainability by building a service-oriented culture. Tracking consumer feedback; conducting weekly reviews, introducing soft-skills training and setting-up a NPS-linked appraisal process for 150+ employees, my team enabled 35% uptake in NPS.

Growing [Company] taught me to build brand salience through product differentiation. I learnt to step into the customer’s shoes and innovate by creating interactive, immersive experiences to overcome consumer hesitation. Building consumer loyalty highlighted the importance of product quality, and the need for an unobtrusive service-oriented culture.

Today, [company] serves 2Mn customers, is set to reach $[X]Mn revenue by 2020, and is growing into a women’s fashion brand with aim to expand into Asia-Pacific, the Middle-East and Africa.